Refund policy

Return and Refund Policy

At Luna & Coco, we want you and your pet to be completely happy with your purchase. If something isn't right, we're here to help.

Damaged or Defective Items If your item arrives damaged or defective, please contact us within 30 days of delivery at lunacoco.support@gmail.com with a photo of the issue. We'll send a replacement or issue a full refund — no return shipping required.

Wrong Item Received If you received the wrong item, contact us within 30 days and we'll make it right immediately.

Change of Mind As our products are shipped directly from our supplier, we are unable to accept returns for change of mind. Please review your order carefully before purchasing.

Refund Processing Approved refunds are processed within 5–10 business days back to your original payment method.

Shipping Times Please note that our products ship internationally and delivery may take 7–20 business days depending on your location.

Contact Us For any questions, email us at lunacoco.support@gmail.com or visit lunaandcoco.com.